Service Agreement & Terms
Terms governing Prime Intelligence Revenue Websites, small-business systems, implementation, AI services, custom website builds, payment plans, hosting and support.
Effective September 27, 2026
By purchasing a Prime Intelligence package or service, entering a website payment plan, submitting onboarding information, or using the services, the Client acknowledges that they have reviewed and agreed to this Service Agreement.
1. Small-Business Service Packages
Foundation
$594 due at initial purchase.
Core small-business systems for CRM, lead capture, scheduling, follow-up, reputation management, and related business processes.
Pro
$997 due at initial purchase.
A higher level of done-for-you implementation, configuration, connected workflows, automation, customer communication, and applicable website/funnel functionality.
AI
$1,097 due at initial purchase.
Applicable Pro-level implementation plus supported AI-powered customer communication and automation functionality, which may include AI Voice or AI receptionist capabilities.
Exact features may depend on the Client's business, selected package, technical requirements, available integrations, third-party platforms, and agreed implementation scope.
2. Setup Fees
Setup fees cover initial account preparation, onboarding review, configuration, implementation, system setup, integrations, workflow preparation, project preparation, and other initial work required for the selected service.
The applicable setup fee and first recurring or installment payment may be charged at purchase. Setup fees are non-refundable once onboarding, configuration, implementation, account preparation, project preparation, or other setup work has begun.
3. Recurring Small-Business Subscriptions
Foundation, Pro, AI, and other recurring Prime Intelligence services are provided on a recurring basis unless otherwise stated in writing. By purchasing a recurring package, the Client authorizes Prime Intelligence and its payment processor to charge the payment method on file for the applicable recurring subscription and any authorized or disclosed usage-based charges.
Recurring service subscriptions continue until properly canceled according to this Agreement.
4. Revenue Website
Revenue Website Pricing
The Prime Intelligence Revenue Website is a streamlined one-page business website and simple CRM solution designed for businesses that need a professional online presence and a straightforward way to capture leads without advanced automation.
- Setup fee: $300
- Recurring service: $150 per month
- Initial payment: $450, consisting of the $300 setup fee and first $150 monthly payment
- Initial service term: 12 months
- After the initial 12-month term, service continues month-to-month at $150 per month unless canceled according to this Agreement.
What the Revenue Website Includes
The Revenue Website may include a custom one-page business website, responsive desktop/tablet/mobile design, business and service information, an About section, calls-to-action, a contact or lead form, a simple CRM for captured leads, lead notifications, domain connection, SSL/managed hosting, foundational SEO/AEO setup, technical maintenance, and support-ticket access.
What Is Not Included
The Revenue Website does not include automated lead follow-up, SMS automation, email automation, AI Voice or AI agents, advanced workflows, multi-page website development, advanced integrations, or custom development unless separately purchased or agreed to in writing.
Updates & Changes
Client-requested content updates, image swaps, text changes, minor layout changes, and similar modifications are handled through the support-ticket system at $25 per hour with a one-hour minimum per ticket. Larger additions, custom development, new pages, advanced functionality, or work outside the Revenue Website scope may require a separate quote.
Initial Term & Cancellation
The Revenue Website requires an initial 12-month service commitment. The Client remains responsible for the recurring $150 monthly payments during the initial 12-month term unless Prime Intelligence agrees otherwise in writing or applicable law requires otherwise.
After completion of the initial 12-month term, the Revenue Website continues month-to-month at $150 per month and may be canceled with at least 30 days' written notice under the recurring-service cancellation terms in this Agreement.
5. Custom Website Builds
Custom Website Pricing
Custom business website projects start at a standard build value of $3,600. Projects may include up to 20 pages depending on scope, functionality, content, integrations, and technical requirements.
Advanced functionality, e-commerce, memberships, directories, custom applications, specialty integrations, substantial custom development, paid software, or work outside the agreed scope may require additional pricing.
Pay-in-Full Option
Eligible standard website projects may receive a $600 pay-in-full discount:
- Website build: $3,000 after discount
- Setup fee: $500
- Total due at purchase: $3,500
12-Month Website Payment Plan
Eligible standard website projects may instead be purchased through a 12-month payment plan:
- Website build price: $3,600
- Setup fee: $500
- Website installments: $300 per month for 12 months
- Initial payment: $800, consisting of the $500 setup fee and first $300 installment
The 12-month plan is an installment payment arrangement for the purchase of a $3,600 website build. It is not a month-to-month website subscription and is not a cancel-anytime service.
Unless otherwise required by law or agreed by Prime Intelligence in writing, cancellation of another Prime Intelligence service, hosting, support, or the Client's decision to stop using the website does not cancel the remaining website-build installment obligation.
6. Website Scope, Changes & Approval
The specific scope of each website project may be documented through the applicable sales page, proposal, invoice, checkout description, onboarding information, written communication, or project agreement.
"Up to 20 pages" does not mean every website automatically includes 20 pages. Page count and included functionality are based on the agreed project scope.
Requests that materially expand the original scope may require an additional quote or written approval before work begins. Prime Intelligence may pause out-of-scope work until the Client approves any additional cost.
7. Website Care, Hosting & Platform Support
After the applicable website build/payment term, ongoing Website Care is currently $99 per month unless otherwise agreed in writing.
Website Care may include managed hosting, SSL/security, platform maintenance, basic functionality monitoring, routine system/platform maintenance, and access to technical support through the designated support-ticket process.
Website Care does not include unlimited content edits, redesigns, new pages, custom development, or unlimited changes.
8. Website Update & Change Requests
Client-requested website updates and changes are handled through Prime Intelligence's support-ticket process.
Standard content updates, image swaps, text changes, minor layout adjustments, and similar modifications are billed at $25 per hour, with a one-hour minimum per ticket, unless otherwise agreed in writing.
Technical issues attributable to the managed hosting/platform may be handled as part of Website Care when applicable. Client-requested content, design, functionality, or business changes are billable.
Major redesigns, new pages, advanced functionality, custom development, integrations, migrations, or substantial additions may require a separate quote rather than the standard hourly update rate.
9. Website Payment-Plan Obligations
Clients selecting the 12-month website payment plan agree to purchase the website build for $3,600 and pay that amount through 12 monthly installments of $300, in addition to the applicable $500 setup fee.
The installment plan is a method of paying the website purchase price over time. It should not be interpreted as a right to cancel the website purchase after development has begun simply by stopping future installments.
To the extent permitted by applicable law, unpaid installments remain due according to the agreed payment schedule unless Prime Intelligence agrees otherwise in writing.
10. Cancellation of Recurring Services
Clients may cancel recurring Prime Intelligence service subscriptions by providing at least 30 days' written notice. The recurring service remains active and billable during the 30-day notice period.
The Client remains responsible for subscription fees and applicable usage charges incurred through the effective cancellation date. Prime Intelligence does not provide prorated monthly fees, partial-month refunds, or credits for unused time.
For the Revenue Website, the 30-day cancellation provision applies after the initial 12-month term. Cancellation does not eliminate payments due during that initial term or remaining amounts owed under a fixed custom website-build payment plan.
11. Refunds
Except where required by law or specifically agreed to in writing:
- Setup fees are non-refundable once setup, project preparation, or implementation work begins.
- Recurring subscription payments already processed are non-refundable.
- Website build payments and installments for work already performed or committed are non-refundable.
- Completed implementation, development, or professional service work is non-refundable.
- Usage charges already incurred are non-refundable.
- No prorated refunds or credits are provided for partial months.
12. Client Onboarding & Responsibilities
The Client agrees to provide accurate and timely information reasonably required to configure and deliver purchased services. This may include legal business name, contact information, address, website/domain information, services or products offered, business hours, calendar availability, brand information, copy, images, required account access, phone or messaging information, compliance information, approvals, and other information necessary for implementation.
Implementation or website development may be delayed when required information, approvals, credentials, access, content, or decisions are not provided. Prime Intelligence is not responsible for delays caused by incomplete or inaccurate Client information.
13. CRM, Automation & Communication Systems
Prime Intelligence may configure systems involving CRM, forms, calendars, pipelines, workflows, email, SMS, phone, website chat, reputation management, lead capture, follow-up, and other supported business processes. Automation is intended to assist the Client's business operations. The Client remains responsible for reviewing their business processes, communications, offers, customer interactions, and legal obligations.
14. AI & AI Voice Services
Applicable packages may include AI Voice, AI receptionist functionality, FAQ handling, lead-information capture, appointment assistance, lead routing, automated responses, and other AI-supported business communication.
AI systems may occasionally misunderstand information, produce an incorrect response, experience interruptions, or require human intervention. Prime Intelligence does not guarantee that AI will correctly handle every interaction.
Clients are responsible for providing accurate business information used to configure AI systems. AI services must not be used for unauthorized impersonation, deception, unlawful activity, or unauthorized cloning of another person's identity or voice.
15. Phone, SMS, Email & A2P
Certain communication services may require third-party verification, carrier registration, A2P registration, phone-number configuration, domain authentication, or other approvals. Prime Intelligence may assist with setup and registration where included in the applicable service.
Prime Intelligence does not control or guarantee A2P approval, carrier approval, registration timing, message or email delivery, phone-number approval, carrier filtering, third-party acceptance, or third-party processing times.
Clients are responsible for lawful and compliant use of calling, texting, email, marketing, customer data, and automated communication systems.
16. Third-Party Services & Usage Costs
Prime Intelligence services may rely on third-party software, telecommunications providers, AI providers, payment processors, hosting providers, domain providers, email services, messaging services, integrations, or other external platforms.
Phone calls, SMS messages, email, AI processing, telephony, premium features, domains, plugins, or other services may have separate usage charges, subscriptions, or limits. Unless specifically stated otherwise in writing, third-party subscriptions and usage-based charges are separate from Prime Intelligence service fees.
Third-party providers may change pricing, features, policies, availability, or technical requirements. Prime Intelligence is not responsible for third-party outages, restrictions, interruptions, policy changes, price changes, or service discontinuation.
17. Domains & Client Materials
The Client is responsible for providing accurate business information, appropriate content, and authorization to use logos, photographs, trademarks, testimonials, copy, videos, and other materials supplied to Prime Intelligence.
Domain registration, renewals, premium software, paid plugins, specialty integrations, and third-party services may carry separate costs unless specifically included in writing.
18. Client Content & Intellectual Property
The Client retains ownership of original logos, photographs, trademarks, business information, and other original materials they provide.
Prime Intelligence retains ownership of its pre-existing systems, frameworks, processes, templates, workflows, automation architecture, training materials, methods, code components, and other intellectual property unless otherwise agreed in writing.
Purchasing a service does not transfer ownership of Prime Intelligence's underlying proprietary systems, reusable templates, methods, automation architecture, or training materials.
19. No Guarantee of Business Results
Prime Intelligence provides technology, implementation, website development, automation, communication, reputation, AI, and business-system services. Prime Intelligence does not guarantee revenue, profit, number of leads, customer acquisition, appointment volume, number of reviews, search-engine rankings, AI-search placement, social-media growth, conversion rates, return on investment, or any specific business result.
SEO and AEO work is intended to establish and improve appropriate technical and content foundations; it is not a guarantee of ranking or placement in any search engine, AI system, answer engine, directory, or platform.
20. Acceptable Use
Clients may not use Prime Intelligence services for unlawful, fraudulent, deceptive, abusive, harassing, infringing, or unauthorized activities. Clients are responsible for ensuring their use of customer data, communications, AI, phone, SMS, email, websites, and marketing systems complies with applicable laws, regulations, platform policies, and consent requirements.
21. Nonpayment & Suspension
Prime Intelligence may suspend or restrict services when required payments or website installments are past due, a payment fails, required third-party services become unavailable, or continued service would violate applicable law or platform requirements.
Suspension does not eliminate outstanding balances, remaining contractual payment obligations, or charges already incurred.
22. Changes to Services
Technology platforms, integrations, AI providers, telecommunications services, hosting environments, and third-party systems change over time. Prime Intelligence may reasonably modify implementation methods, technical providers, workflows, or system configurations when necessary to maintain or improve service functionality. Material changes to a Client's purchased service or pricing will be communicated as appropriate.
23. Limitation of Liability
To the maximum extent permitted by applicable law, Prime Intelligence will not be liable for indirect, incidental, special, consequential, or lost-profit damages arising from use of the services, websites, third-party platforms, automation, AI systems, communication systems, service interruptions, or business decisions made by the Client. Nothing in this Agreement excludes liability that cannot legally be excluded.
24. Termination
Prime Intelligence may terminate or suspend services for material breach of this Agreement, nonpayment, unlawful use, abusive conduct, platform violations, misuse of AI or communication systems, or other circumstances that make continued service unreasonable or unlawful.
Termination or suspension does not erase amounts already earned, incurred, contractually owed, or otherwise due, including applicable remaining website-build installments.
25. Agreement
By purchasing a Prime Intelligence Revenue Website, Foundation, Pro, AI, custom website build, website payment plan, Website Care plan, or other applicable service, the Client acknowledges that they have read, understood, and agreed to this Service Agreement and Terms.
The Client also acknowledges the applicable setup-fee, recurring billing, fixed website-payment-plan, cancellation, refund, hosting, update-rate, third-party service, AI, communication, and usage-charge provisions described above.
Questions regarding this Agreement should be directed to Prime Intelligence before purchase.